Our Carer Support Dorset community, we would like to tell you about an upcoming change to support services for unpaid carers in Dorset.
Carer Support Dorset has been incredibly proud to support unpaid carers across the area for 6 years. We have built communities, given support to those in need and have become experts in how to help carers live the lives they deserve.
Unfortunately, following the recent tender process with Dorset Council, a new provider – Help & Care – will be taking over the delivery of these services from 22nd November 2025.
We are of course very disappointed with this outcome; however, our top priority continues to be you – the carers we support. With this change approaching, we want to be mindful of how important clear communication is. To avoid any confusion, please be aware that we may choose not to attend some events or speak publicly in the weeks leading up to the transition. We want to ensure carers are not left uncertain about where to turn or who will be supporting them moving forward.
Between now and November 22nd, we will be working closely with Help & Care to make sure the handover of carer services is as smooth as possible. In due course, we will aim to share detailed and up-to-date information about the new service and how carers can continue to access the support they need via Help & Care.
Although we won’t be here anymore as the Carer Support Dorset you know, we will continue exclusively running our Carer Money Matters program to support you with any financial worries you may have.
We can help with:
- Saving Energy & Cutting Bills – We offer practical, everyday tips for making your home more energy efficient.
- Dealing with Energy Debt – We can support you by helping you set up a manageable repayment plan, exploring any grants or funds you may be eligible for, and looking at ways to reduce costs in the future.
- Priority Services Register – We can also help you get on the Priority Services Register with your energy supplier.
- Debt, Budgeting & Benefits – We can offer budgeting support to help you deal with debt, and make sure you’re receiving all the benefits you’re entitled to!
- Carbon Monoxide Awareness and Support – We’re pleased to offer free Carbon Monoxide (CO) alarms to carers who meet any of the eligibility criteria, as well as providing support and advice about CO.
- Help writing or updating your CV to a good standard
- We can help search for volunteering, training or upskilling opportunities
- Preparing for interviews
- Understanding your rights at work, including flexible working, carer’s leave, and protection from discrimination as a carer
We want to thank you for your continued support and trust in us, it has been a privilege to support you and so many carers across Dorset.
