Carer Support Dorset are pleased to have recently achieved the Trusted Charity Mark award, recognising the excellent work it does as a third sector organisation in England.

Trusted Charity is part of the National Council for Voluntary Organisations (NCVO) and is the only UK quality standard designed to help third sector organisations operate more effectively and efficiently.

Alan Docherty is the charity’s Reaching Communities Team Lead and oversaw the Trusted Charity work. He said:

“The experience of working through the Trusted Charity process has enriched our organisation. The two site assessors gave a forensic examination of our work and found that we met all 176 areas of the award. Not only this, but they gave us feedback that will help us to focus on improving the quality of our services for carers for the years to come.

“It is a wonderful achievement that recognises the hard work of trustees, staff and volunteers.”

Carer Support Dorset is a local charity that is jointly funded by Dorset Council and Clinical Commissioning Group.

Tracy Rowland, Programme Lead at Dorset CCG said:

“Carer Support Dorset have worked extremely hard since they started to support unpaid carers across Dorset from November 2019. Considering the enormous challenges that COVID-19 has presented, they quickly adapted their service to meet the needs of local unpaid carers by switching to virtual support, telephone/welfare checks, posting regular newsletters and other support offers to registered carers.

“I am thrilled for all staff involved, who have succeeded in achieving the Trusted Charity Mark. This provides additional reassurance for all service users that Carer Support Dorset provide a quality service for people who need support at what can be a particularly stressful and worrying time”

In conjunction with parent organisation Carer Support Wiltshire, Carer Support Dorset was assessed against the 11 standards of effective practice in Trusted Charity, including in governance, leadership and management, managing staff and volunteers and managing money, and proved to meet all standards.

The charity is there for the estimated 42,000 people in Dorset who care for someone else. Someone may be looking after a friend, child, parent or partner who has a disability, condition or illness which means they can’t manage without support. Carer Support Dorset offers a helpline, raises awareness of carers and is currently running regular virtual events where carers can meet.

Nick Snow, Trusted Charity Programme Manager, NCVO said “We are delighted for the trustees, staff and volunteers of Carer Support Dorset that they have achieved the Trusted Charity Mark. We know that organisations using the Trusted Charity standard benefit by having better governance, better systems and procedures and better quality of services for their users and it is great that the community of Trusted Charity users in England is growing”.